All customers previously using ESET Cloud Administrator were upgraded to ESET PROTECT Cloud in December. it is a continuation of the 7.x range, and it is offered as "in place upgrade" (for the on premises customers). name was changed due to the fact, that former ESET Cloud Administrator was expanded to cover larger networks, and is called ESET PROTECT Cloud (so the difference is only in deployment form). it was a continuation of the 6.x range and was offered as "in place upgrade". name was changed due to the fact, that it was expanded with new functionality modules, like EDR (named Enterprise Inspector) and Cloud Sandboxing (named Dynamic Threat Defense). there was a major conceptual change between versions 5.3 (latest of the first native Windows-app generation) and 6.0 (first of the new, web based generation). Management console was called the following: With regards to the actual applications you use, the naming logic goes as follows: In general, we have to differentiate Product / Application names and Offering / Packages names. I will try to share a bit of the internal story here, to explain the details, and remove the confusion (which I admit, might exist especially for long term customers of ESET). So, as you may have guessed from the title, I'm completely lost! Could anyone clear this up for me? All I'm looking for is the 'basic' or 'Protect Entry' features, but all anyone wants to talk about is selling me the 'Advanced' packages. And they list it as working with EndPoint Security, but not AntiVirus? While other documentation says it needs to be purchased as 'Protect'. 
Now their documentation states it's included in all of their bundles. Then I check technical support documentation, which shows that 'Protect' is just another name for their Central Management, which I wanted to try getting back to using. So I ask what the differences are to their PreSales support, and my vendor. So now we're renewing, and they're offering the same product alongside 'Protect Advanced'.
I also noticed our last renewal was for ESet EndPoint Protection Advanced (I always thought we just used Standard). When we moved to 7, the upgrade/migration process for central management looked to be on the time-consuming and difficult side. Typically, we just use ESet Endpoint AntiVirus, and I managed it with their old 6.X Management system. I've had ESet here for a while, and it's renewal time.
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